October 22, 2012, 05:31 PM
http://blogs.creativecow.net/blog/12041/oh-thats-a...
The worst possible answer to a customer problem is that it's a hardware bug. Hardware bugs are expensive to fix. You not only have to replace the hardware, you may also have to replace everything you’ve got on the shelves. You can't do this until you’ve "fixed" the problem, which might cost millions of dollars and take months. Hardware problems suck.
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